You’ve served. You’ve put others first. Now it’s time to make sure you’re not spending your limited energy on the things that take the most out of you, especially when support is available.
“This isn’t just about whether you can do it; it’s about the toll it takes on your health and family when and after doing it.”
At AusVeterans, we understand that mowing the lawn, scrubbing the shower, or weeding the garden might still be doable. But if it leaves you in pain, requiring extra medication, or days/weeks/months to recover, it’s too high a price. Maybe you’ve missed your kids’ soccer match, skipped a catch-up with mates, or just had to lie low after pushing through the pain while, or after, mopping the floor.
This service exists to reduce that toll.
The DVA Household Services program is here to lessen the impact of injuries and health conditions from your time in service. Not because you can’t manage, but because you shouldn’t have to bear that load alone.
We’re not here to question your independence. We’re here to extend it and protect your quality of life.
We’re not here just to fill out a form. We’re here to make sure you get the help you’ve earned, with respect, clarity and continuity. And that it continues to work for you long after the paperwork is done.
“AusVeterans provides an end-to-end service: Gardeners, Lawn Mowing Services, Cleaners and a Household Service Specialist GP.”
Veterans choose AusVeterans because:
• We provide all of the services. No need for you to find one yourself.
• We have in-house doctors who understand DVA requirements and handle your clinical assessments
• We take care of the D9319 form, making the process simple and accurate from the start
• We deliver or coordinate the services you’re approved for. You don’t need to manage it yourself
• We stay involved before, during, and after approval, so your support keeps pace with your needs
• We’re veteran-first in everything we do, with a clear goal: reduce stress, provide clarity, and give peace of mind
“This isn’t about just completing a form. It’s about standing beside you and making sure the system works the way it should.”
DVA-funded support that assists with practical tasks around the home. For everyday domestic tasks like mowing the lawn or cleaning the bathroom, that can leave you in pain, slow your recovery, or drain your capacity.
AusVeterans works with you to identify what support and assistance you need. If the everyday running of your household is leaving you with increased pain, using more medication, or needing recovery time that affects your week, then this support is for you.
Services may include:
General house cleaning (kitchens, bathrooms, floors)
Clearing porches, paths, steps, and ramps
Pool, air con (filter), and solar panel cleaning
Minor maintenance such as changing light bulbs and removing trip hazards
“If everyday household tasks are triggering pain, irritation, or worsening your service-related injuries, it makes sense to seek support. AusVeterans can help, so you can focus on recovery, family, and the things that restore your quality of life.”
We take the stress and confusion out of the process. You only need to let us know what you may need help with, and we handle the rest.
You deal with one contact, one team, and get continued support as your needs evolve.
This DVA Household Services assistance program is for veterans still serving or no longer in uniform and war widows or widowers who:
• Live at home (not in aged care or on base)
• Hold a DVA White or Gold Card
• Find certain household tasks increase pain, recovery time, or drain remaining capacity
• Either have no help or are supported, but the workload continues to create pressure on both you and your household
You must hold a DVA Gold or White Card with a service-related condition accepted under the MRCA or DRCA to qualify. Currently the VEA Home Care is the alternative scheme for Veterans with VEA claims accepted.
Having a partner or family around doesn’t mean they should have to do everything. We understand this scenario often causes extra stress for you instead of easing it. Whether you’re managing on your own or sharing the load with family, this service is about protecting your time, your health, and your overall wellbeing.
Not sure if you’re eligible? Reach out! We’re here to help, work with you, and guide you.
We know paperwork can be overwhelming. We take the pressure off. No chasing paperwork, no dealing with departments, no organising doctors or contractors. We do all of that for you.
The D9319 form is the official DVA claim application form for DVA-funded Household Services. We complete the form on your behalf, including essential clinical detail and language DVA requires to give you the best chance of a favourable outcome.
Give us a call or submit an enquiry online. We’ll listen to your needs and explain how it works.
Our in-house doctors review your circumstances and assist in submitting the required documentation on your behalf.
We prepare your application and handle all documentation and follow-ups with DVA.
If approved, the DVA provides a determination on your compensation for household Services as service hours and frequency. This determination dictates the amount of compensation you are able to receive per hour of service at your home.
Based on the DVA household services determination we organise all of your service providers.
We are your one trusted partner for expert guidance, seamless applications, and dependable home support—delivered by people who genuinely care.
Whether it’s a quick job or regular ongoing help, there’s no need to deal with multiple providers or departments. We simplify the process, support you, and make it happen.
DVA Household Services support isn’t just about whether you can do a task. It’s about the impact that task has on your body, your recovery, your overall wellbeing, and your life.
They consider:
• Whether the task is essential to the necessary running of your household
• Whether it causes increased pain, delayed recovery, or drains your capacity
• Whether someone else at home can reasonably assist, and whether that’s sustainable
The goal is to help you keep living the life you want and extend your independence at home.
At AusVeterans, we present your needs clearly and respectfully so DVA can see the full picture. This gives you the best chance of approval.
Being told no in the past doesn’t mean the door is closed. Your injuries, health, or daily life may have changed, or your previous application may not have shown the full story.
At AusVeterans, we:
• Review your last application
• Understand what’s changed
• Strengthen your new application with the right clinical documentation
If you’re now eligible, we’ll make sure that’s clear and support the process from start to finish.
That’s ok. You can be reassessed. Services don’t have to remain the same for the duration of the listed determination. You can be reassessed on additional medical conditions or circumstances.
Life shifts, and your support can too. Whatever you need. Extra help, an amendment to your schedule, or an adjustment to the timeframe. We’ll make the change seamless and stress-free.
You can’t receive duplicate services from multiple government programs at the same time. However:
• If you’re not receiving a Home Care Package through My Aged Care, you may be eligible for DVA household services
• If you are receiving other supports, AusVeterans can help clarify what’s available under each scheme
• You can switch between programs when your situation changes. We’ll guide you through it
If you need help with household tasks that aren’t included in your approved DVA Household Services determination, AusVeterans can still assist. We offer these extra services privately. Coordinated and delivered with the same trusted team and high standards.
Please note: services outside your DVA-approved list will incur a fee, but we’ll make the process simple and stress-free.
Examples include:
• Any home services on top of your DVA determination and allowance (e.g., additional lawn mowing, gutter cleaning)
• Home handyman tasks
• Light bulb changes
• Washing the car
• Washing the dog
• Waste removal and dump runs
From 1 July 2026, important reforms to veterans’ compensation laws will improve access to supports like household services.
Key changes include:
These reforms aim to provide faster approvals, broader access, and fairer outcomes.
A DVA-funded program that provides practical help at home like cleaning, lawn care, minor maintenance, and more. This is to reduce the impact of service-related injuries or health issues.
DVA approval times can vary. In our experience, DVA takes approx. 3–4 months to process the claim from date of submission. It’s important to know that AusVeterans does not control the time it takes for DVA to determine the claim.
We do. AusVeterans is the service provider. Some services are delivered directly by our in-house team, while others are provided through our nationwide network of trusted, insured subcontractors. All are managed by us.
You don’t have to utilise all approved HHS. You can choose to enact some and not others.
Yes. If you need to pause support (e.g., you’re away), adjust your schedule, or want to change contractors, simply let us know and we’ll make it happen.
Frequency of approved services varies, depending on what service it is and individual circumstances. Some services are delivered weekly or fortnightly, while others may be on a less frequent basis.
Yes. AusVeterans supports eligible veterans across Australia, in both metropolitan and regional areas.
Most Household Services determinations are valid for a 5-year period. You typically won’t need a reassessment during that time unless your needs change. Before the 5 years is up, we help you re-apply for an extension. There is no limit to how many determinations you can receive.
If you’re not eligible under the points system, we’ll explain your options and help you explore alternative support through DVA or My Aged Care.
Absolutely. You can contact the AusVeterans team directly or fill out our enquiry form online and we’ll be in touch shortly.
If you’re a veteran still serving or no longer in uniform, or a war widow who needs help at home, and you’re finding those tasks are taking a toll, DVA Household Services may be available to you.
We’ll assess your eligibility, handle the paperwork, and deliver the services, so you don’t have to chase forms or manage providers.
Call AusVeterans or submit an enquiry online on our website home page and we’ll take care of the rest.
Remember: DVA Household Services is here to support your independence, reduce the load, and extend your ability to live well at home.
AusVeterans is ready to make it happen.
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